Transaction Queue Codes

CodeDescription
Q01Test transactions not allowed on production
Q02More information needed on sender: supply any Government-Issued Photo ID
Q02-AMore information needed on sender: supply Passport
Q02-BMore information needed on sender: supply Driver's License
Q02-CMore information needed on sender: Finish KBA (Knowledge Based Authentication)
Q03More information needed on receiver: supply any Government-Issued Photo ID
Q03-AMore information needed on receiver: supply Passport
Q03-BMore information needed on receiver: supply Driver's License
Q03-CMore information needed on receiver: Finish KBA
Q04More information needed on sender: supply utility bill
Q05More information needed on receiver: supply utility bill
Q06KYC (i.e. Know Your Customer) steps unfinished on sender
Q07KYC unfinished on receiver
Q08Sending node locked
Q09Receiving node locked
Q10High-risk transaction (e.g. the account does not contain enough funds to process the full transaction amount)
Q10-APlease collect ACH auth on Sender
Q10-BPlease collect ACH auth on Receiver
Q10-CHigh risk for NSF
Q10-DInformation mismatch
Q10-ETransaction outside the scope of gateway flow of funds
Q10-FGateway not allowed to transact in Sender's state
Q10-GGateway not allowed to transact in Receiver's state
Q10-HTransaction queued due to compliance reasons. Please contact us to learn more.
Q10-IPossible duplicate transaction. If we are mistaken, please let us know.
Q10-JTransaction queued until other Sender's transactions settle.
Q10-KFurther investigation needed from Synapse
Q46Sender not authorized to make transactions
Q47Receiver not authorized to make transactions
Q48User maybe on screenings list
Q50Unable to process the transaction (reason undisclosed)

Updated 18 days ago

Transaction Queue Codes


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