Transaction Queue Codes

Code

Description

Q01

Test transactions not allowed on production

Q02

More information needed on sender: supply any Government-Issued Photo ID

Q02-A

More information needed on sender: supply Passport

Q02-B

More information needed on sender: supply Driver's License

Q02-C

More information needed on sender: Finish KBA (Knowledge Based Authentication)

Q03

More information needed on receiver: supply any Government-Issued Photo ID

Q03-A

More information needed on receiver: supply Passport

Q03-B

More information needed on receiver: supply Driver's License

Q03-C

More information needed on receiver: Finish KBA

Q04

More information needed on sender: supply utility bill

Q05

More information needed on receiver: supply utility bill

Q06

KYC (i.e. Know Your Customer) steps unfinished on sender

Q07

KYC unfinished on receiver

Q08

Sending node locked

Q09

Receiving node locked

Q10

High-risk transaction (e.g. the account does not contain enough funds to process the full transaction amount)

Q10-A

Please collect ACH auth on Sender

Q10-B

Please collect ACH auth on Receiver

Q10-C

High risk for NSF

Q10-D

Information mismatch

Q10-E

Transaction outside the scope of gateway flow of funds

Q10-F

Gateway not allowed to transact in Sender's state

Q10-G

Gateway not allowed to transact in Receiver's state

Q10-H

Transaction queued due to compliance reasons. Please contact us to learn more.

Q10-I

Possible duplicate transaction. If we are mistaken, please let us know.

Q10-J

Transaction queued until other Sender's transactions settle.

Q10-K

Further investigation needed from Synapse

Q46

Sender not authorized to make transactions

Q47

Receiver not authorized to make transactions

Q48

User maybe on screenings list

Q50

Unable to process the transaction (reason undisclosed)

Updated 3 months ago

Transaction Queue Codes


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