SEND-AND-RECEIVEpermissions, all documents were processed successfully.
SEND-AND-RECEIVEpermissions, all documents may not have processed successfully or the user may be a potential match in a sanctions list.
watchlistsflag to determine if the user was flagged as a possible match by Synapse's KYC verification system.
SOFT_MATCH|PENDING_UPLOAD, you will need to upload a government ID (
GOVT_ID) to allow either for our KYC verification system or for our compliance team to recheck the user.
SOFT_MATCHyou will need to wait for the results of a compliance check.
SEND-AND-RECEIVEpermissions (i.e. the ability to create nodes, and originate and receive transactions).
SUBMITTED|REVIEWINGfor up-to 2 full business day. These instances can be reduced if the image is clear, with all corners visible in case of a document with legible text. In case of videos, by ensuring that the video is clear with ample light and audio is clear and without distortion or disturbance.
SUBMITTED|VALIDinitially and later transition to
SUBMITTED|INVALID, the user will be able to either upload their valid SSN (upto two more times) or an SSN card for further review and approval.
SUBMITTEDon our system instead of
SUBMITTED|INVALID. Go to Possible Sub-Document Status Values to learn more.
SOFT_MATCH) are manually reviewed by members of Synapse's compliance team who will assess the validity of the alert. Please note that upload of a government ID (
GOVT_ID) may be required before a full compliance check can occur (
SOFT_MATCH|PENDING_UPLOAD). Our compliance team will then determine if the document that triggered a user's soft match is either a true sanctions list match (
MATCH) or a false positive (
FALSE_POSITVE). If the the compliance team determines that the flag was a false positive, the user will be given
SEND-AND-RECEIVEpermissions and should be able to transact.
flag:FLAGGED) with a user flag code (
flag_code) to indicate the reason the user was flagged (see Possible Flag Codes to learn more). Along with this, if any additional documents are needed, you will see those show up under
documents.required_edd_docs. The user will be expected to upload these documents to be able to unflag their account.
account_closure_dateis set as well. If an end-user fails to provide adequate documentation by that date, the account will be closed automatically. More details are provided under Possible Flag Codes.