Exceeding Inbound Limits

Exceeding Limits and other Exceptions

  1. Receive TRANS|POST Webhook with Transaction Details

  2. Receive TRANS|PATCH Webhook with Transaction status QUEUED-BY-SYNAPSE

  3. Create a ticket with Synapse Platform Support to wait to return the transaction

  4. Confirm the transaction with the user

    1. Recommended Details

      1. Transaction Receipt

      2. Invoice

      3. Contract

  5. Submit transaction details in the ticket

  6. Platform Support approves transaction


  • Exceptions requests are only available for inbound ACH and Wire transactions

  • Requests must be made within a hours of the transaction being flagged

  • Not all exceptions will be granted

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