EDD User Flag Codes

Enhanced Due Diligence (EDD) User Flag Codes (flag_code) designate the reason a user was flagged for EDD review. Please note that steps in this process may be bypassed if Compliance finds the user to be fraudulent (e.g. if user supplies fraudulent documents, in which case the user would be immediately LOCKED with "permission_code": "KYC_FRAUD|FRAUDULENT_DOCS").

Platform Flag Codes

Platforms can submit two types of requests to flag users for review. This can either lead to requests from Synapse's Compliance team for additional documentation or to immediate decisioning to a final status user flag code.

Flag Code

Description

Message to User

PENDING_REVIEW|
ACCOUNT_CLOSURE|
BLOCKED_INDUSTRY

User is operating within a restricted or prohibited industry and must be reviewed for account closure.

Can lead to ACCOUNT_CLOSURE|BLOCKED_INDUSTRY flag code if Compliance confirms that user is operating within a restricted or prohibited industry.

N/A

PENDING_REVIEW|
ACCOUNT_CLOSURE|
HIGH_RISK

User has been deemed as high risk because of the documents uploaded during the onboarding process or based on the activity through the account and must be reviewed for account closure.

Can lead to ACCOUNT_CLOSURE|HIGH_RISK flag code if Compliance confirms that user presents a high risk to Synapse and our partner banks.

N/A

Synapse Flag Codes

Synapse's Compliance team can manually assign user flag codes based on the results of EDD review, or flag codes can be automatically assigned based on expectations for user to provide timely responses for documentation requests (e.g. within 14-day deadline).

Document Request Flag Codes

After a user has been flagged by a Platform, Synapse's Compliance team may require the user to provide additional documentation.

Flag Code

Description

Message to User

PENDING_UPLOAD|
DOC_REQUEST|
CIP

The user must present additional CIP documentation to resolve BSA related concerns regarding the validity of documents on file. This may include a secondary form of ID, video authorization, or similar.

Your account has been restricted pending further review, transactions will not be allowed until we receive additional information. Please log into your account to provide the following documents:

Once these have been provided to us we will review your account again. If we do not receive these documents within 14 days, unfortunately, we will need to close your account. Please contact us at <phone/email> if you have any questions.

PENDING_UPLOAD|
DOC_REQUEST|
UAR

The user must present additional documentation to resolve BSA related concerns regarding the validity of the activity through the account. This may include proof of source of funds or similar documents.

Your account has been restricted pending further review, transactions will not be allowed until we receive additional information. Please log into your account to provide the following documents:

Once these have been provided to us we will review your account again. If we do not receive these documents within 14 days, unfortunately, we will need to close your account. Please contact us at <phone/email> if you have any questions.

PENDING_UPLOAD|
DOC_REQUEST|
SECURITY

Not Known -- Documents are incomplete or incorrect.
*Legacy catch-all, will be removed over time.

Your account has been restricted pending further review, transactions will not be allowed until we receive additional information. Please log into your account to provide the following documents:

Once these have been provided to us we will review your account again. If we do not receive these documents within 14 days, unfortunately, we will need to close your account. Please contact us at <phone/email> if you have any questions.

Document Review Flag Codes

If a user provides documentation as required by one of the document request flag codes above, the user flag will change to the appropriate document review flag codes below.

Flag Code

Description

Message to User

PENDING_REVIEW|
DOC_REQUEST|
CIP

User has provided requested documents for review.

Thank you for providing the requested documentation. We will review your account within 2 business days and notify you of any updates.

Please contact us at <phone/email> if you have any questions.

PENDING_REVIEW|
DOC_REQUEST|
UAR

User has provided requested documents for review.

Thank you for providing the requested documentation. We will review your account within 2 business days and notify you of any updates.

Please contact us at <phone/email> if you have any questions.

PENDING_REVIEW|
DOC_REQUEST|
SECURITY

User has provided requested documents for review.

Thank you for providing the requested documentation. We will review your account within 2 business days and notify you of any updates.

Please contact us at <phone/email> if you have any questions.

Final Status Flag Codes

Flag Code

Description

Message to User

ACCOUNT_CLOSURE|
BLOCKED_INDUSTRY

The user is operating within a blocked industry and the account must be closed.

This is a final status, and the account will be closed automatically in 14 days. Funds on deposit will be sent via check to the address on file.

At closure the user should be generally be LOCKED with lock reason ( permission_code) of BLOCKED_INDUSTRY.

This message is to notify you that your account will be closed in 14 days due to compliance concerns. You may continue to transact over the next 14 days but please withdraw funds before . On any remaining balance will be sent via check to the address on file with us.

Please contact us at <phone/email> if you have any questions.

ACCOUNT_CLOSURE|
HIGH_RISK

The user has been determined to present a high risk to Synapse and our partner banks and the account must be closed.

This is a final status, and the account will be closed automatically in 14 days. Funds on deposit will be sent via check to the address on file.

At closure the user should generally be LOCKED with lock reason ( permission_code) of UNUSUAL_ACTIVITY|COMPLIANCE_SUSPICIOUS.

This message is to notify you that your account will be closed in 14 days due to compliance concerns. You may continue to transact over the next 14 days but please withdraw funds before . On any remaining balance will be sent via check to the address on file with us.

Please contact us at <phone/email> if you have any questions.

Updated 10 months ago

EDD User Flag Codes


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